Shipping Policy for Chilaka Chocolates LLC
Effective Date: February 26, 2026
Chilaka Chocolates LLC (“we,” “us,” or “our”) ships our premium chocolate products exclusively within the United States from our facility in Alpharetta, Georgia. All orders from https://chilakachocolates.com/ include a flat shipping fee of $5.99 USD, regardless of order size or destination.
Shipping Methods and Costs
- Flat Rate: $5.99 per order via trusted carriers like USPS, UPS, or FedEx.
- No Free Shipping: Applies to all orders; taxes calculated at checkout based on your state.
- Processing Time: Orders process within 1-2 business days (Mon-Fri, excluding holidays). You’ll receive a confirmation email with tracking.
Delivery Estimates
- Standard Shipping: 3-7 business days from shipment (e.g., East Coast: 2-4 days; West Coast: 4-7 days).
- Factors Affecting Delivery: Weather, carrier delays, or high-volume periods (e.g., holidays) may extend times—we are not liable for carrier issues.
- Tracking: Available via email link or your account once shipped.
Shipping Restrictions
- USA Only: No international shipping; orders outside the US will be canceled with refund.
- Perishable Products: Chocolates ship with insulation and ice packs during warm months, but we recommend prompt unpacking and refrigeration. We are not responsible for melting due to delays or improper storage post-delivery.
- P.O. Boxes/APOs: Accepted via USPS; street addresses preferred for faster delivery.
Order Changes and Issues
- Address Changes: Possible before shipment; email info@chilakachocolates.com immediately.
- Lost or Delayed Packages: File claims via tracking; contact us for assistance after 7 days.
- Multiple Shipments: Large orders may split for efficiency.
Contact Us
Chilaka Chocolates LLC
Alpharetta, GA 30004, USA
Email: info@chilakachocolates.com